Business Formation & Advisor Team

Service Description:

Initiating your journey as a mortgage brokerage begins with the critical step of business formation. While this responsibility falls on the client, our Concierge Service is here to support you by providing referrals to trusted professionals who specialize in business formation. Whether you choose to collaborate with our recommended attorneys, business formation specialists, and accountants, or opt for your own team, we're here to facilitate your foundational steps.

• Offers referrals to a curated list of trusted professionals, including attorneys, business formation specialists, and accountants.
• Provides guidance on the essential steps involved in setting up a new business, ensuring you understand the legal and financial frameworks.
• Assists in coordinating initial consultations with our referred professionals.

The client is responsible for making the final decision on hiring and working with their chosen team. Our role is to provide options and support to help make these decisions informed and aligned with your business goals. Ask us for the discounted costs of using our referred bookkeeper.

Licensing Application Service

Service Description:

Navigating the complexities of NMLS licensing can be a formidable task. Our Concierge Service simplifies this process by preparing and filing all required licensing documentation for you and up to three Mortgage Loan Officers. We ensure that each application meets the unique requirements of each state's filing process, and we assist in the sponsorship and association of Loan Officers with your business, verifying their eligibility to conduct business in the appropriate states.

• Prepares and submits all necessary licensing documents to NMLS for both your brokerage and up to three Loan Officers.
• Formation state and one additional state is included*
• Completes branch registrations in formation state and first additional up to two per state
• Guides each application through the state-specific filing processes to ensure compliance and accuracy.
• Manages the sponsorship and association of Loan Officers with your business within the NMLS system, ensuring they are licensed and clear to conduct business in designated states.

Please be advised that our service fees do not include state licensing fees, processing fees, background checks, or any other expenses directly related to obtaining the license. These fees must be paid separately and are the sole responsibility of the client or the Loan Officers. Additional state licensing incurs a fee of $250 per state after the first two states. Additional branch licensing incurs a fee of $150 per branch after the first two branches per state.

Vendor Setup Assistance

Service Description:

Starting a mortgage brokerage requires the support of various specialized vendors to ensure smooth operations. Our Concierge Service facilitates the setup with essential vendors across multiple areas critical to your business success. This includes Loan Origination Vendors, Wholesale Lenders, Communication Vendors, Human Resource Vendors, IT and Digital Vendors, and Business Protection Vendors. We provide comprehensive assistance to connect you with the right partners, helping you establish a robust infrastructure for your brokerage.

Loan Origination Vendor Accounts

• Optimal Blue/Loan Sifter: Creates a company account
• Arive: Sets up the account, add team members, brand the platform, add milestone emails and conditions, and provide each team member with links to their online application and lead funnel
• Credit Agencies: Creates company accounts and adds users.
• VA Logins: Creates a company account (Loan Officers are responsible for their own account creations).
• DU/LP/AUS: Creates a company account and add users.

Wholesale Lenders

• Submits applications
• Delivers TPO portal invites to the client's team.

Marketing Vendors

• CRM GHL: Sets up integrated mortgage system with CEO dashboard
• Website: Gets quote and introduces you to your project manager

Communication Vendors

• Phones: Refers and makes initial contact for setup with vendor
• Internal: Co/LAB offers an included communication tool within our community (Free) OR our team can set up a slack channel if you prefer.

Additional costs may occur for Slack channel set up may be incurred and are the responsibility of the client.

Human Resources Vendors

• Connect to our Health Care Plan Partner: Sets up payroll for deductions after plan selected.*
• Connect to our Financial Planning Partner Sets up payroll for deductions after plan selected.*

IT Vendors

• Introduces you to our partnered IT support company and gets quote for IT services plan, computer protection, security, and live technical support.

Costs are the responsibility of the client. Co/LAB has negotiated a highly discounted service rate with the IT team.

Business Protection Vendors

• Get quotes for insurances such as E&O, Cyber Security, and Office Insurance.

To facilitate effective assistance with account creation and setup for your company, we request that you create an email account for our use, named [email protected]. This will allow our team to handle access codes and verification links independently, minimizing the need for your involvement during the setup process.

Please note that this (Payroll Setup) service is available only if using our partner bookkeeper/CPA.

Wholesale Lender Application and Account Setup

Service Description:

To effectively operate as a mortgage broker, establishing strong partnerships with wholesale lenders is essential. Our Concierge Service simplifies this crucial step by providing a list of recommended wholesale lenders, complete with contact information for Account Executives to aid in your evaluation. Once you select your top three choices, we handle the application submission and fulfill all necessary requirements to secure approval from these wholesale lenders.

Choosing the right wholesale lenders is pivotal for your brokerage's operations and success. Our service is designed to streamline this process, reducing the administrative burden on you and ensuring you can start brokering loans as efficiently as possible.

• Provides a curated list of recommended wholesale lenders, ensuring you have access to reputable and reliable partners.
• Offers contact details for Account Executives, allowing you to directly vet potential lenders and assess their suitability for your business needs.
• Handles the complete application process for your top three selected wholesale lenders, including the submission of all required documents and follow-ups to ensure successful account setup.

Office Supply and Equipment Ordering Service

Service Description:

Setting up a new office requires the right supplies and equipment to ensure a productive work environment. Our Office Supply and Equipment Ordering Service is designed to streamline this essential process. You will meet with a member of our Co/LAB Concierge team to discuss and determine the needs of your new office space. We'll provide a comprehensive list of essential items and include any additional items you specify. Once you review and approve the costs, our team will handle the ordering and ensure all items are shipped directly to your location.

• Conduct a detailed consultation to understand the specific needs and requirements of your new office.
• Compile a comprehensive list of essential office supplies and equipment, incorporating any additional requests.
• Shops around to provide cost-effective options and present you with a detailed cost breakdown.
• Places the order for all approved items and manage the logistics of shipping to ensure timely delivery to your office.

Discounted Bookkeeping Services with CPA Oversight

Service Description:

Co/LAB Concierge Services introduces our Discounted Bookkeeping Services, meticulously managed by a licensed CPA to ensure your mortgage brokerage's financial transactions are accurately recorded and maintained. This service is specifically designed to affordably manage the ongoing activity of documenting all income and expenses within the industry-preferred accounting system, QuickBooks. Our comprehensive approach includes the reconciliation of commissions and invoices against the Closing Log, safeguarding your brokerage's financial integrity by ensuring accurate reimbursements for credits, appraisals, and correct payment processing.

• Accurate Record Keeping: Diligently records all financial transactions in QuickBooks, ensuring your books are always up-to-date and accurate.
• Commission and Invoice Reconciliation: Matches commissions and invoices with the Closing Log to verify every transaction, ensuring you receive due reimbursements and correct payments.
• Managed by Licensed CPA: Offers the expertise of a licensed CPA to oversee your bookkeeping, providing peace of mind that your financial records are in professional hands.
• Financial Integrity Assurance: Ensures the financial integrity of your brokerage by meticulously managing and reconciling all financial activities, protecting against discrepancies and errors.

Costs are the responsibility of the Client. Bookkeeping services are provided at a discounted rate.

Accounting Tools Set-Up

Service Description:

Simplify your transition to efficient financial management with our Accounting Tools Set-Up service. We provide a trial balance for seamless integration into QuickBooks, requiring only that you secure a subscription for your company. Our CPA will then expertly configure your account, ensuring it's tailored to meet the specific needs of your mortgage brokerage business.

• Prepares Trial Balance: Generates a comprehensive trial balance for easy import into QuickBooks, facilitating a smooth setup process.
• Customizes Account Setup: Our CPA takes charge of your QuickBooks account setup, customizing it to align with the financial operations and reporting requirements of your mortgage brokerage.
• Ensures Seamless Integration: Works diligently to ensure that your financial data is accurately reflected in QuickBooks, setting the foundation for efficient ongoing financial management.
• Assists with QuickBooks Subscription: Guides you through the process of obtaining a QuickBooks subscription, ensuring you select the option best suited for your business needs.

Costs are the responsibility of the client. Bookkeeping is offered through concierge service at a highly discounted rate after initial concierge setup. Bookkeeper subscription is billed separately and begins after the first month of setup.

Strategic Banking Setup Consultation

Service Description:

Our Strategic Banking Setup Consultation service offers personalized advisory on the optimal structuring of your brokerage's bank accounts. Recognizing that every brokerage has unique needs influenced by its organizational structure, Co/LAB Concierge provides expert recommendations on the types and setup of bank accounts to achieve the most tax-advantageous outcomes.

• Assesses Your Business Needs: Conducts a thorough analysis of your brokerage's structure and financial operations to understand your specific banking needs.
• Recommends Account Types: Offers professional advice on the variety of bank accounts that best suit your business model, ensuring efficient money management and tax benefits.
• Guides on Account Setup: Provides step-by-step guidance on setting up your recommended bank accounts, focusing on optimizing for tax advantages and operational efficiency.

Comprehensive Financial Management Toolkit

Service Description:

The Comprehensive Financial Management Toolkit service by Co/LAB Concierge equips your brokerage with a suite of meticulously designed financial tools and worksheet templates, mirroring the successful practices of Co/LAB Lending. This toolkit includes essential resources for monitoring and managing your business's financial health, such as a Yearly Closing Log, Yearly Pro-Forma Budget, Company and Loan Officer Goals, Expense Reimbursement forms, and a CEO Dashboard. This also includes training video resources and our Signature Live Deep Dive trainings presented monthly.

• Customizes and Preps Worksheets: Prepares each financial tool and worksheet to be used each month for your business.
• Sets Up Yearly Closing Log: Implements a system for tracking all closings over the year, facilitating financial reviews and planning.
• Develops Yearly Pro-Forma Budget: Creates a forward-looking budget template to guide your financial strategy and decision-making.
• Establishes Goal Tracking: Provides templates for setting and monitoring company and individual loan officer performance goals.
• Organizes Expense Reimbursement: Implements a streamlined process for managing and reimbursing business-related expenses.
• Creates CEO Dashboard: Designs a comprehensive dashboard for CEOs to monitor key company metrics and business health at a glance.

Creation of the CEO Dashboard involves additional costs, which may include the necessity for the client to acquire a Zapier account, a Make.com account, or other various software required for integration with their unique Loan Origination System (LOS). It is the responsibility of the client to cover all associated expenses.

Monthly Production and Audit-Ready Closing Log

Service Description:

Our Monthly Production and Audit-Ready Closing Log service ensures your brokerage maintains a meticulously updated record of loan closings. Co/LAB Concierge takes charge of compiling detailed loan data on a monthly basis, facilitating the tracking of month-to-month production and securing essential data often required for regulatory audits and compliance reviews. This proactive approach not only aids in performance analysis but also positions your brokerage for operational excellence and readiness for any audit inquiries.

• Maintains Updated Closing Logs: Regularly updates closing logs with comprehensive loan data, ensuring accuracy and completeness.
• Tracks Monthly Production: Analyzes and documents month-to-month production trends, providing valuable insights into business performance.
• Post Closed File Readiness: Reviews closed loans packages for audit readiness and ensures third-party processors are maintaining adherence to outlined closed file preparedness.
• Loan Accuracy Alert: Franchisee is notified when processing is regularly failing monthly QC checks.

Concierge service reviews a minimum of 25% of closed loan files each month for audit readiness or 50% of them when fewer than ten (10) closed loan files.

Annual Pro Forma Budget Planning

Service Description:

Our Annual Pro Forma Budget Planning service offers personalized assistance in developing a comprehensive yearly budget tailored to your brokerage's financial goals and growth projections. Utilizing the same expertly designed pro-forma worksheet that has guided Co/LAB Lending to success, our Concierge service collaborates with you to establish a budget that not only aligns with your current financial status but also supports your aspirations for expansion in the coming year. This strategic planning tool is essential for forecasting, resource allocation, and setting a clear financial roadmap for success.

• Collaborates on Budget Creation: Works closely with you to understand your financial goals, operational costs, and revenue streams, ensuring the budget is both realistic and aligned with your growth objectives.
• Utilizes Expert Pro-Forma Worksheets: Employs our proven pro-forma worksheets as the foundation for your budget planning, incorporating industry insights and financial best practices.
• Projects Future Growth: Assists in forecasting your brokerage's financial performance over the next year, taking into account market trends, potential challenges, and opportunities for expansion.

Strategic Goal Setting and Projection for Growth

Service Description:

The Strategic Goal Setting and Projection for Growth service is designed to assist mortgage brokerages in establishing clear, achievable yearly production goals, fostering sustained growth and success. By reviewing your previous year's performance and utilizing our expertise, Co/LAB Concierge provides invaluable guidance in setting realistic yet ambitious goals for the upcoming year. Our comprehensive approach includes a detailed yearly goal projection worksheet, which breaks down the monthly targets for each team member, ensuring alignment with the company's overarching objectives. Additionally, we offer insights into the estimated number of leads and applications required for each loan officer to meet their individual goals, empowering them with a strategic plan for achievement.

• Reviews Past Performance: Analyzes your brokerage's previous year's numbers to inform the goal-setting process.
• Guides Goal Setting: Provides expert advice on establishing attainable yet challenging goals for the year ahead, considering market trends and your brokerage's growth potential.
• Develops Goal Projection Worksheets: Crafts a detailed worksheet that outlines necessary monthly achievements per team member to reach the company's annual targets.
• Estimates Lead and Application Needs: Calculates the estimated number of leads and applications each loan officer needs to secure to achieve their individual and, consequently, the company's goals.

The estimated number of leads is derived from data provided on average loan amounts and lead-to-application-to-close conversion rates. This estimate serves as a forecasting tool intended to assist in driving sales and should not be construed as a guarantee.

Executive Real-Time Insights Dashboard

Service Description:

The Executive Real-Time Insights Dashboard service by Co/LAB offers Clients a powerful tool for strategic decision-making, providing a live, comprehensive view of their business's key metrics. This dashboard is tailored to deliver real-time data essential for monitoring performance and guiding growth strategies. Key metrics featured include current loan closed volume, 30-day projected closing volume, average basis points (bps) per loan, average loan amounts, lender and product mix, among other vital statistics.

• Creates and Customizes Dashboard Metrics: Tailors the dashboard to include key performance indicators (KPIs) relevant to your specific operational needs and goals. The team will create a set of “Views” of the data you want to see the most frequently.
• Updates in Real-Time: Our tech team will create and implement this with your LOS (Arive) as part of our mortgage tech integration package.

Monthly Financial Review

Service Description:

The Monthly Financial Review service offered by Co/LAB Concierge is designed to provide a review of your brokerage's monthly financial statements in comparison to your annual budget. This critical analysis aims to ensure that your financial performance aligns with your predetermined budgeting goals. Our team will identify any discrepancies or areas of concern where actual spending deviates from the planned budget. Upon detection, we alert you to these variances allowing you to keep your business on track with its yearly financial objectives.

• Reviews Monthly Financials: Conducts an examination of your monthly financial statements to assess alignment with the annual budget.
• Identifies Variances: Pinpoints any discrepancies between actual financial performance and budgeted goals, identifying areas of concern.
• Provides Alerts and Guidance: Alerts you to any deviations from the budget and offers professional advice on corrective measures to realign with financial targets.
• Strategic Spending Adjustments: Suggests strategic adjustments to spending and financial management practices to ensure adherence to your yearly budget.

Quarterly Company Health Review

Service Description:

The Quarterly Company Health Assessment is a pivotal service offered by Co/LAB Concierge, utilizing the innovative CEO Blood Pressure worksheet to gauge the financial stability and health of your brokerage. This unique tool translates your company's financial data into basis points (bps), a familiar metric for loan officers, providing a clear and understandable measure of your business's profitability.

• Analyzes Financial Stability: Utilizes the CEO Blood Pressure worksheet to perform a comprehensive analysis of your company's financial health each quarter.
• Assesses Profitability Thresholds: Determines if your business is achieving key profitability benchmarks required for sustained success.
• Provides Detailed Reviews: Offers quarterly reviews to discuss the findings and implications of the Blood Pressure worksheet analysis.
• Recommends Strategic Adjustments: Advises on strategic business changes to improve your company's financial health and profitability metrics.

Weekly Closed Loan Tracking

Service Description:

In the complex landscape of mortgage brokerage, the Closed Loan Reconciliation and Tracking service offered by Co/LAB Concierge Services stands as an essential tool for ensuring financial accuracy and integrity. This service emphasizes the importance of not solely relying on automated systems for financial calculations related to closed loans. Our approach involves managing and maintaining a detailed closed loan log, tracking reimbursements for credits, Verification of Employment (VOE), and appraisals.

• Maintains Detailed Loan Logs: Keeps a comprehensive record of all closed loans, including specific details on credits, VOE, and appraisal reimbursements.
• Ensures Accurate Reconciliation: Implements a thorough reconciliation process to verify that the amounts received match the expected figures, identifying and addressing any discrepancies.
• Facilitates Correct Payments: Works diligently to ensure that your brokerage receives the correct payments for each closed loan.
• Tracks Reimbursements: Closely monitors for any pending or completed reimbursements related to closed loans, ensuring all financial transactions are accounted for.

For complete accuracy in making sure the Final CD and Broker Commission checks match, Client owner must provide a copy of the check in Arive.

Sales Performance Tracking Tools and Resources (Licensed Franchises Only)

Service Description:

The Sales Performance Tracking & Accountability System is a cornerstone offering from Co/LAB Concierge Services, designed to empower your brokerage with the tools and insights needed to elevate your sales team's productivity and goal attainment. This service grants your team access to an extensive suite of sales trainings and resources, enabling them to document and monitor their sales activities effectively.

• Provides Access to Sales Resources: Offers live sales trainings and resources tailored to enhance your team's sales strategies and skills.
• Facilitates Activity Logging: Supplies activity logs and tracking tools to document sales efforts, fostering a culture of transparency and accountability.
• Guides Implementation: Demonstrates how to effectively implement and use the provided sales tracking tools within your team, ensuring seamless integration into daily activities.
• Enhances Team Accountability: Introduces mechanisms for monitoring sales activities, enabling leaders to keep the sales team accountable and focused on their goals.

Lender Compensation Strategy Consulting

Service Description:

Lender Compensation Strategy Consulting, a specialized offering from Co/LAB Concierge Services, is designed to guide mortgage brokerages through the intricate process of selecting optimal compensation plans with lenders. This tailored consulting ensures that your brokerage not only aligns its lender compensation plans with its financial objectives but also optimizes the selection based on your preferred loan product mix.

• Provide Lender List and Loan Specialty: Assist with recommendation of lenders based on franchisee most common loan or products types.
• Advises on Compensation Plans: Provides expert guidance on selecting lender compensation plans that align with your brokerage's financial goals and loan product preferences.
• Lender Application Submissions: Completes lender applications based on your decisions.

Profit Margin Optimization & Pricing Model Strategy

Service Description:

The Profit Margin Optimization & Pricing Model Strategy service offered by Co/LAB Concierge Services is a critical exercise designed to ensure your brokerage's pricing structure aligns effectively with your compensation strategies for Loan Officers (LOs) and other operational expenses.

• Analyzes Compensation Strategies: Looks closely at how LOs and other staff are compensated in relation to pricing strategies, ensuring alignment with industry standards and profitability goals.
• Recommends Pricing Adjustments: Suggests modifications to your pricing model to better align with your desired profit margins, considering both market competitiveness and internal financial targets.

Pricing and Compensation Policy Creation

Service Description:

We review your current plans, suggest improvements, and draft clear policies for borrower-paid compensation and loan locking thresholds for your sales team. Our comprehensive service includes creating customized LO contracts, managing e-signature processes, and securely storing all documentation in your private company folder for seamless compliance and access.

• Develops Written Policies: Creates clear policies on borrower-paid compensation and loan locking thresholds.
• Crafts LO Contracts: Generates customized loan officer contracts based on your brokerage's requirements.
• Manages E-Signature Process: Facilitates the collection of e-signatures from team members for all necessary documents.
• Secures Document Storage: Ensures all signed agreements are properly stored in a dedicated, secure company folder.

Complete Company NMLS Request Submission

Service Description:

Initiation and management of the NMLS account creation process, utilizing your official formation and IRS documentation.

• Collects official EIN and formation documents.
• Completes and submits the NMLS company account application.
• Monitors application status and communicate updates.

State Licensing Checklist Completion

Service Description:

Compilation of a tailored checklist detailing state-specific requirements for NMLS MU1 licensing applications.

• Researches and compiles state-specific licensing requirements.
• Advises on and assist with additional application steps:
• Background checks
• Credit checks
• Fingerprinting
• Organizes documents and information in a secure company folder.

Submit Company MU1 License Application

Service Description:

Completion and submission of the MU1 form application within the Company NMLS account, ensuring all required documentation is attached.

• Prepares and reviews all necessary application documents.
• Completes the MU1 application form with precision.
• Uploads all documentation.
• Provides an opportunity to review and submits the application.

Create Compliance Management Program

Service Description:

Establishment of a comprehensive compliance activity schedule, including monthly, quarterly, and annual tasks.

• Develops a detailed compliance assessment schedule.
• Conducts regular compliance assessments.
• Adjusts plans based on audit findings and regulatory expectations.

Disclaimer: It is important to note that our self-monitoring processes have been deemed satisfactory in audits from six different states for small- to medium-sized brokers.

Co/LAB Lending Franchise IS NOT a compliance company. However, the acceptance of our assessments is ultimately subjective and at the discretion of the individual auditor. During an audit, it may be suggested that your program incorporate a certified compliance officer before the next review.

Please be advised that any costs associated with the hiring or consultation of a certified compliance officer would be the responsibility of the Client. Our goal is to support your compliance efforts effectively, but we also emphasize the importance of preparing for the variability in audit outcomes.

Compliance Plan Review and Overview Meeting

Service Description:

Coordination of a strategic meeting to discuss the annual compliance plan, its significance, and collaborative execution.

• Schedules and conducts the compliance overview meeting.
• Presents and discusses key compliance activities.
• Defines roles and responsibilities for compliance tasks.

Individual License Maintenance

Service Description:

Management of loan officer sponsorships and monitoring of individual license requirements within the NMLS.

• Ensures accurate sponsorship status for all company loan officers.
• Guides new loan officers through the NMLS access process.
• Monitors for any regulatory actions affecting licensing.
• Alerts both the company and loan officers of compliance requirements.

Company Licensing Maintenance

Service Description:

Annual renewal of company licenses, including document collection, form completion, and timely submission.

• Collects necessary renewal documents.
• Completes and files renewal applications for each state.
• Ensures compliance with financial and other state-specific requirements.
• Monitors NMLS for new regulatory requests.
• Files in a timely manner to ensure no laps in licensing.

Company State License Registration and Application

Service Description:

Facilitation of state registration and license application processes, including collaboration with registered agents and acquisition of necessary documentation for compliance.

• Collaborates with your registered agent to ensure company registration in desired states.
• Obtains certificates of good standing and other required documents.
• Completes the MU1 state application checklist and addresses additional regulator requests.
• Manages up to two new applications per month and maintains progress on no more than two active applications simultaneously.
• Acquires necessary documentation for state compliance.
• Completes and manages state license applications.

Branch License Maintenance

Service Description:

Annual renewal of branch licenses, ensuring compliance with state NMLS requirements and updating manager qualifications.

• Researches annual NMLS branch licensing requirements for your state.
• Completes all checklist items and ensures qualifications of branch managers are current.
• Submits renewal applications and responds to any additional regulatory inquiries.
• Complete and submit branch license renewals.

Branch State License Registration and Application

Service Description:

Management of new branch filings, including completion of the MU3 branch application and adherence to regulatory requirements.

• Completes the MU3 branch application and requirement checklist.
• Addresses any additional regulator requests for approval.
• Initiates up to two new branch applications per month and works on no more than two active applications.

Company Federal Regulatory Compliance Manual

Service Description:

Creation and provision of a customized Federal Regulatory Compliance Manual, tailored to your company's needs, excluding state-specific policies.

• Assembles a comprehensive Federal Regulatory Compliance Manual branded for your company.
• Includes policies commonly requested during audits.
• Provides guidance on acquiring state-specific policies.

State-required policies are not included in this manual.

State Specific Compliance Policy Guidance

Service Description:

Identification and guidance on state-specific compliance policies, facilitating access to necessary documentation through third-party partners.

• Researches and identifies state-specific compliance policies relevant to your operations.
• Provides state-specific policy guides.

Required Assessment Review Service

Service Description:

Execution of mandatory federal and state assessment checklists at specified intervals, ensuring ongoing compliance throughout the year.

• Completes monthly, quarterly, and annual compliance assessments as required by federal and state regulations.
• Keeps your business informed of upcoming assessments.
• Assessments include AML Policies and Procedures, Annual Employee Screening, Fair Lending Assessment, AML Risk Assessment, IT Security Risk Assessment, and Annual Policy Adoption of Officer Appointments.

If you have specific compliance concerns, we recommend meeting with a certified compliance attorney.

Mortgage Call Report Submissions

Service Description:

Management of quarterly Mortgage Call Report (MCR) processes, including data compilation, review, and submission to the NMLS.

• Runs necessary reports from Arive.
• Ensures data accuracy before uploading to the NMLS.
• Reviews and submits the MCR, adhering to regulatory timelines.
• Compiles and reviews MCR data.
• Uploads and submits reports to the NMLS.
• Ensures timely and accurate report submissions.

State Required Reports Submission

Service Description:

Completion and submission of state-required filings and reports, maintaining compliance with local regulatory requirements. (Note that not all states have reporting.)

• Downloads necessary reports from Arive and completes any required state forms.
• Submits completed packages to the appropriate state agency, ensuring compliance with state regulations.
• Prepares and submits state-required reports.
• Communicates with state agencies as needed.
• Maintains records of submissions for compliance tracking.

Continuing Education Monitoring

Service Description:

Oversight of loan officers' continuing education requirements, ensuring timely completion and compliance with NMLS mandates.

• Monitors NMLS records for each loan officer's continuing education status.
• Sends reminders and follow-ups to ensure completion of necessary courses.
• Collects and stores completion certificates in a secure company folder.
• Tracks continuing education deadlines.
• Facilitates course registration and provides resources.
• Securely stores completion documentation.

Monitor Yearly Required Training

Service Description:

Ensures all loan officers complete required annual training, assisting with registration, access, and completion tracking (AML/BSM, Fair Lending, & Customer Privacy). Registers loan officers for required training courses and provides access links.

• Follows up until all training requirements are met.
• Retrieves course completion certificates from loan officers.
• Stores completion certificates for record-keeping.

Closed Loan Compliance Maintenance

Service Description:

Monthly audits of closed loans to verify compliance with post-closing documentation requirements, addressing any discrepancies.

• Conducts audits on 25% - 50% of monthly closed loans to ensure compliance.
• Alerts the client if audits reveal post-closing procedures are not being met.
• Coordinates with processing companies to address requirements.
• Maintains audit records report.

Post Closing File Completion Service

Service Description:

Comprehensive review and completion of post-loan closing documentation for each closed loan file, ensuring audit readiness.

• Reviews all closed loan files in Arive monthly to verify all post-closing checklist items are present.
• Works with processor to obtain all missing documents to complete the file, ensuring full compliance and readiness for audit.

Note: This is an additional service with a per-file fee.

New Employee Onboarding Assistance

Service Description:

Facilitate a smooth transition for your new hires with our New Employee Onboarding Assistance service. The Co/LAB Concierge team supports the integration of up to two new employees per month, handling essential onboarding tasks from HR documentation to initial training resources, ensuring a welcoming and efficient start for your team members.

• Adds new employees into the Arive system and the Co/LAB Corner community.
• Collects and processes initial HR paperwork such as W-4, I-9, and HR policy agreements.
• If applicable, assists with health insurance and IRA/retirement plan enrollment.
• Sends a welcome email to the new employee's team, fostering a sense of community.
• Distributes an introduction email along with training videos on navigating the Co/LAB Corner Community and accessing resources and live trainings.
• Sends and ensures the signing of employee and compensation agreements.
• Provides a comprehensive list of all required trainings and meetings, including guidance on where to find and access them.
• Stores and secures all signed employee documents, ensuring that important paperwork is safely archived and easily accessible.

This service includes onboarding support for up to two new hires per month. Additional hires can be accommodated with extra charges.

Please note that the Co/LAB Concierge team cannot access or manage Client's internal systems, such as Google/Email, website, or internal communications platforms. Client is responsible for setting up and adding new employees to these internal accounts.

Employee Offboarding Assistance Service

Service Description:

Manage the offboarding process efficiently with our Employee Offboarding Assistance Service. When a team member leaves your company, either voluntarily or through termination, the Co/LAB Concierge team ensures a smooth and compliant transition by removing the individual from relevant systems and handling essential communications.

• Removes the departing employee from Arive LOS and all franchise-related systems, accounts, and software. (Licensed Franchises Only)
• Drafts and sends an official termination letter for the employee to sign, ensuring all parties are formally notified.
• Sends a notification email to your company to communicate the departure.
• Provides the Client or responsible party with a comprehensive reminder list of actions needed to fully remove the person from all official accounts and access points.

The business owner is responsible for removing the former team member from any internal systems not directly managed by Co/LAB Concierge. This ensures that all access is securely and effectively revoked, protecting company resources and information.

Employee Policy Writing and Customization Service

Service Description:

Ensure your company policies are up-to-date and aligned with your business's specific needs with our Policy Writing and Customization Service. Whether you need to create new policies or revise existing ones, the Co/LAB Concierge team is equipped to articulate clear, compliant guidelines tailored to your company's rules and regulations.

This service is designed to help you maintain a robust and compliant framework for managing your workforce, enhancing clarity and consistency across your organization.

• Drafts new policies as required, ensuring they meet legal standards and reflect your company's culture and operational requirements.
• Reviews and customizes existing policies to align with any changes in company rules, industry standards, or legal requirements.
• Provides consultation on best practices in policy development to maintain compliance and support effective governance.

Maximum of two (2) new custom policies per month.

Payroll and Commissions Management Service

Service Description:

Streamline your payroll processes with our Payroll and Commissions Management Service. The Co/LAB Concierge team ensures accurate maintenance and calculation of bonuses and commissions based on your company's unique compensation plans, providing comprehensive support from log updates to secure record keeping.

This service is designed to ensure accuracy and transparency in payroll processing, allowing employees to verify their compensation and facilitating smooth operations with payroll providers.

• Maintains and regularly updates bonus and commissions logs prior to each pay period.
• Sends notifications to employees for review of their earnings statements for accuracy before the pay date.
• Provides the finalized commissions log to the payroll company for timely submission.
• Securely saves all payroll logs and related records for compliance and future reference.

Annual Personnel Maintenance Service

Service Description:

Ensure your team stays updated and compliant with our Annual Personnel Maintenance Service. The Co/LAB Concierge team handles the distribution and signing of updated yearly compensation agreements, employee agreements, and any new company policies, facilitating a seamless process for both management and staff.

• Distributes any new or updated yearly compensation agreements to employees for review and signing.
• Provides updated employee agreements and ensures they are signed to reflect any changes or amendments.
• Sends out revised company policies, ensuring all team members are informed and compliant with the latest standards and practices.

Vendor Setup and Integration Service

Service Description:

Expand your operational capabilities with our Vendor Setup and Integration Service. After your initial brokerage setup, the Co/LAB Concierge team assists in integrating up to two new vendors per month. This includes setup for credit agencies, customizing your Arive LOS account with branding, milestone messaging, condition rules, and configuring Loan Sifter, Comergence.

• Assists with the setup of two new vendors each month, tailored to enhance your brokerage operations.
• Configures and brands your Arive LOS account, including setup of milestone messages and condition rules.
• Implements Loan Sifter to streamline your loan comparison and selection processes.

Wholesale Lender Setup Service

Service Description:

Streamline your lender network expansion with our Wholesale Lender Setup Service. After the initial onboarding of three lenders, the Co/LAB Concierge team assists you in adding up to two new wholesale lenders per month. Choose from our curated list of 20 approved lenders, each accompanied by a detailed guide highlighting their strengths, to make informed decisions that best suit your brokerage’s needs.

• Provides a list of approved wholesale lenders, complete with details on their specific strengths and offerings.
• Assists in the setup and registration process with up to two wholesale lenders per month, following the initial setup of three.
• Offers guidance and support during the selection process to ensure alignment with your brokerage’s strategic goals.

Marketing Vendor Setup and Support

Service Description:

Optimize your marketing efforts with our Marketing Vendor Setup and Support Service. The Co/LAB Concierge team provides comprehensive setup of a CRM for each owner and company subaccounts for loan officers, ensuring smooth integration and user-friendly access. This service includes the creation of instructional materials to maximize CRM utility and extends to the configuration of marketing tools like Canva for effortless customization of marketing assets.

• Establishes a CRM for each owner and sets up to three loan officer subaccounts at launch, with additional subaccounts available at extra cost.
• Provides a library of instructional videos on CRM usage to enhance proficiency for all users within our community.
• Facilitates connections with our marketing vendors, obtaining custom quotes for specialized work and introducing you to your assigned project manager for personalized project oversight.

After initial CRM account setup, additional or new subaccounts needed are an additional fee.

Human Resources Vendor Coordination Service

Service Description:

Simplify your HR operations with our Human Resources Vendor Coordination Service. The Co/LAB Concierge team aids in selecting and setting up essential HR services, including payroll processing and insurance coverage, ensuring you have the best providers to meet your business needs. We also offer guidance and introductions to additional benefit providers for comprehensive employee coverage.

• Recommends and assists in setting up a payroll service with your chosen vendor, ensuring seamless integration.
• Recommends and facilitates introductions to our preferred insurance provider, assisting with the setup once plans are selected.
• Provides recommendations and introductions to other benefit providers, including workers' compensation and life and long-term disability insurance.

IT & Digital Vendor Setup Service

Service Description:

Enhance your digital infrastructure with our IT & Digital Vendor Setup Service. The Co/LAB Concierge team specializes in coordinating and establishing your Google Business Workspace through our approved third-party Google Suite Licensing Provider. From account creation to license acquisition and user setup, we ensure a smooth integration process for your entire team.

• Coordinates with our approved vendor to set up your Google Business Workspace or MS Office Suite.
• Manages the account creation and approval process.
• Facilitates the purchase of necessary Google Suite licenses.
• Sets up and configures accounts and invites your team of users, ensuring they have access.
• Laptop and Desktop computer monitoring, protection and support offered by third-party partner.

Integrated Mortgage Technology Setup (Licensed Franchise Only)

Service Description:

Join the Co/LAB Lending Franchise Family and benefit from our Integrated Mortgage Technology Setup, connecting your Loan Origination System (LOS) with a versatile CRM and a real-time pipeline visualization tool. This integration streamlines your operations, enhancing efficiency and oversight.

• Implements the integration of your LOS (Arive) with our comprehensive CRM system.
• Sets up a real-time live pipeline visualization tool for efficient loan pipeline management.
• Ensures seamless connectivity between all integrated systems for optimal operational efficiency.
• Provides training and support for your team to maximize the benefits of the integrated mortgage technology system.

Custom CRM Integration and Optimization (Franchise Only)

Service Description:

Our Custom CRM Integration and Optimization service meticulously sets up your CRM, integrating it with your LOS and Pipeline Tool, customizing fields to match LOS data, and implementing comprehensive email drip campaigns. Automation setup and contact importation streamline your communications, enhancing efficiency and engagement.

• Integrates CRM with your LOS and Pipeline Tool for seamless data flow.
• Customizes the CRM pipeline and fields to align with LOS data.
• Implements email drip campaigns for various customer segments, including new, preapproved, and closed loan customers, as well as lost leads and more.
• Sets up automation for triggered communications, saving time and ensuring timely follow-ups.
• Imports and tags your full contact list, identifying active clients for targeted communication.
• Creates live lists for current clients/customers, active preapproved clients, and real estate partners, facilitating easy and targeted email messaging.

Additional CRM features and drip campaigns will be developed and integrated as Co/LAB expands its CRM capabilities.

Custom CRM customizations beyond the initial setup are available for an additional charge, potentially handled by our GHL tech support partner.

Upon CRM setup, linking your domain to your account is recommended for optimal email and messaging deliverability. This task requires IT changes to your hosting account, which our concierge service does not cover. However, we can direct you to our tech support team, who can assist at a Co/LAB-exclusive reduced hourly rate.

LOS and Airtable System Integration* CEO Dashboard

Service Description:

Enhance your mortgage brokerage's efficiency with full connectivity between Arive LOS and Airtable, creating a comprehensive live pipeline management system. This integration ensures that all three systems—CRM, Arive, and Airtable—work in harmony, offering a clear view of your Current Loan Pipeline, Cleared to Close, Closed Loan, and up to two other custom views of your choosing.

This integration is designed to provide a 360-degree view of your loan processing stages, making management and follow-up more efficient. Custom views allow for tailored oversight of your operations, ensuring you have the insights needed to make informed decisions.

• Build out the integration between Arive LOS and Airtable to ensure seamless data flow.
• Configure Airtable to provide real-time views of your loan pipeline, including specific “Views“ like Cleared to Close and Closed Loans.
• Customize up to two additional Views in Airtable based on your brokerage's specific needs.

Clients are required to request a formal quote. Additional costs may be incurred. For Clients utilizing Arive as their Loan Origination System (LOS), the typical setup fee is $300. Brokers using alternative CRM systems will need to obtain a customized quote from our team. Access to the CEO Dashboard through our hosted AirTable account will be provided for the duration of your status as a client. Should concierge services be terminated, access to the CEO Dashboard will be discontinued. However, Clients may choose to maintain access for a monthly fee of $49.00.

Tech Support and CRM Assistance

Service Description:

Co/LAB Concierge Service offers essential tech support to all our clients, covering basic needs such as password resets, account unlocks, privilege adjustments, and user management. Our support extends to bulk adding contacts within the CRM platform, GHL (Go High Level). For advanced inquiries, GHL provides direct tech chat or Zoom meetings, offering guidance on feature utilization and troubleshooting. Co/LAB Concierge Service will at times direct you to this additional support.

• Perform password resets and unlock locked accounts to ensure uninterrupted access.
• Adjust user privileges, add or remove users, maintaining optimal team structure.
• Facilitate bulk contact additions, streamlining your CRM database management.
• Direct clients to third-party support providers for tech support for advanced CRM-related issues or feature assistance.

For custom automation needs or specialized tech support beyond basic CRM management, our Concierge Service will guide you to our dedicated tech support help team. There, you can discuss your project requirements and obtain a tailored quote, ensuring your specific needs are met with precision and expertise. Or you can use our 24/7 team to meet with them and they will walk you through setting up your custom automations, drips, calendar settings and more.

Social Media Setup and Branding

Service Description:

Elevate your online presence with our Social Media Setup and Branding service. Our Concierge team will expertly create and set up two social media accounts of your choice, ensuring they are fully branded, compliant, and ready to engage your audience.

• Researches and secures available social media handles.
• Creates and brands each account for cohesive online identity.
• Populates accounts with essential bio, descriptions, and contact information.
• Implements NMLS notifications/disclaimers for industry compliance.

Social Media Graphics Design

Service Description:

Maximize your brand's visual impact on social media with our Graphics Design service. Co/LAB Services' design team will craft bespoke banners and imagery for two chosen platforms, ensuring your online presence is brand-consistent.

• Provides custom profile header design for each selected social media platform.
• Offers an opportunity for review and feedback on the initial designs.
• Allows up to three revisions to fine-tune the graphics to your satisfaction.
• Provides you with finalized PNG or JPG files for use.

Company Website Development Coordination

Service Description:

Launch your online presence with ease through our Company Website Development Coordination service. Co/LAB Concierge facilitates a seamless introduction to our esteemed marketing partners, offering you exclusive access to two specially priced website packages.

• Arranges a meeting with our marketing partner to outline your website needs.
• Provides options between two website packages at exclusive Co/LAB Lending Partner rates.
• Guides you through the website development process with our marketing partner.
• Oversees project progress to ensure milestones are met.
• Conducts a final review of the website to confirm functionality and brand alignment.

Website project costs are the responsibility of the Client.

Hosting and Domain Setup Service

Service Description:

Ensure your website has a solid foundation with our Hosting and Domain Setup Service. Co/LAB Concierge takes charge of establishing your hosting platform and securing your domain for your business.

• Selects and sets up an optimal hosting platform tailored to your website's needs.
• Purchases and registers the ideal domain for your brand.
• Facilitates the transfer of hosting and domain details to our marketing partners for website development.
• Ensures that your website's technical foundation is robust, secure, and ready for development.

Customized Company Flyers Service

Service Description:

Elevate your marketing materials with our Customized Company Flyers Service. Our team will brand these materials with your company's identity and contact information, ensuring your outreach is both professional and cohesive.

This service streamlines the process of creating your first branded marketing materials helping you and your sales team right from the start.

• Provide a selection of current sales and product literature for your choice.
• Customize up to five (5) flyers for branding and contact details.
• Provides ready-to-use PDF asset ready for printing.

After the first five (5) custom designs, Clients can request up to two (2) custom flyers per month. Client must provide details on the content of the flyer.

Marketing Plan Review and Strategy Sessions (Licensed Franchise Only)

Service Description:

Maximize your marketing efforts with our Marketing Plan Review and Strategy Sessions. Following onboarding, and then quarterly, the Co/LAB Concierge team arranges a meeting with our Marketing Director to evaluate your current marketing strategies, budget, and activities.

• Schedules an initial and subsequent semi-annual meetings with our Marketing Director.
• Assesses your current marketing activities and strategies in the first meeting.
• Offers insights and suggestions to optimize existing marketing efforts.
• Recommends straightforward and effective marketing tactics for quick adoption.

Google My Business Account Setup

Service Description:

Boost your online visibility with our Google My Business Account Setup service. This service is key to enhancing your local searchability and enabling customer reviews, significantly improving your online presence.

• Creates and sets up your Google My Business account with comprehensive company details.
• Guides you through the process of enhancing your listing for optimal online visibility.
• Provides instructions and a QR code for recording and uploading the required onsite verification video.
• Offers tips to ensure your verification video meets Google's standards and achieves approval.

Client will be responsible for the onsite video recording Google requires.

Custom Social Media Graphics Service

Service Description:

Elevate your social media presence with our Social Media Graphics Customization Service. Select from our existing social media graphics in the Co/LAB Corner and our Concierge team will personalize them with your branding, contact details, and required NMLS disclaimers. Each finalized design is delivered ready-to-post, accompanied by a unique content suggestion for maximum impact.

• Personalizes chosen social media graphics with your company logo and contact information.
• Adds the necessary NMLS disclaimer and ID to ensure compliance.
• Delivers the customized graphic in PNG or JPG format, ready for social media use.
• Provides a unique post content idea for each graphic to enhance your social media strategy.

Loan Officers are entitled to request up to two (2) customized graphics per month. Please allow 48-72 hours for the completion and delivery of your request. Unused requests do not accumulate and must be utilized within the respective month.

Turn times subject to change depending on levels of demand.

Branded LeadPop Funnel Creation Service

Service Description:

Maximize your lead generation with our Branded LeadPop Funnel Creation Service. Co/LAB Concierge crafts customized lead capture funnels for loan officers, designed to integrate seamlessly with your marketing channels. These branded funnels can be embedded in email signatures, websites, and social media posts, offering a strategic and effective method to attract and capture new leads.

• Brand a leadpop funnel for Loan Officers to use in marketing.
• Provide guidance on the effective use of LeadPop funnels to maximize lead capture rates.

Lead Funnel leads will be provided directly to the Client and owned by the Client. The LeadPop Funnel that is provided is owned by Co/LAB Concierge Services and will be shut down when the contract with Co/LAB Services is terminated.

Expanded Marketing Services and Custom Solutions

Additional Information:

Co/LAB Concierge excels in providing foundational marketing support, yet we acknowledge the need for more specialized services to fully round out your marketing strategy. This includes website design and maintenance, landing page creation, and management of paid advertising campaigns, which are essential components of a comprehensive digital marketing approach but are not directly managed by our team.

For these advanced marketing needs, as well as for professional, customized sales literature or unique asset designs that require adherence to our Branding Guidelines, we recommend our esteemed third-party marketing partner. They are equipped to deliver a high level of customization and efficiency, ensuring your marketing efforts stand out with a truly unique look while remaining consistent with brand standards.

Should you require these specialized services or wish to explore custom solutions that elevate your brand presence, please contact our team. We are happy to facilitate a quote from our marketing partner, ensuring you receive tailored support that complements your marketing objectives seamlessly.

Disclaimers: Co/LAB Concierge Services LLC provides services to our clients, which may involve the referral or use of third-party vendors. Any and all third-party costs incurred as a result of the client's choice to use such services, whether independently or based on a referral from Co/LAB Concierge Services LLC, are solely the responsibility of the Client. Expenses may be charged to the Clients credit card, if provided, or invoiced as necessary. The Client is expected to pay all bills and invoices promptly. Co/LAB Concierge Services LLC disclaims any liability for these third-party expenses.

Disclaimer: For Co/LAB Concierge Services LLC to effectively perform a number of the services outlined, it is the responsibility of the Client to provide us with access to various accounts, including but not limited to company NMLS, Loan Origination System (LOS), credit agencies, payroll systems, and other relevant platforms. Any costs associated with this is the sole responsibility of the Client.